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My account got hacked

Discussion in 'Help Me! (NOT Bug Reports, Suggestions or Appeals)' started by ERNEST326, Jan 3, 2020.

  1. ERNEST326

    ERNEST326 Talk of the Town

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    Hello, recently me email got hacked and my minecraft account got stolen. I have gotten a new account with the same username(ERNEST326). If you don't believe me check the ip's i logged from. Could I get my stats transferred to my new account?
    #1
  2. Fiba1

    Fiba1 The Bees Knees Ultimate Member

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    no, it is not possible to transfer any stats, ranks, tokens etc.. between accounts
    so unfortunately there's nothing anybody can do to help with this :(
    #2
  3. Hinxited

    Hinxited Honey Maker Ultimate Member

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    You can contact Mojang about this problem in their support but you gotta have the receipt that you got when you created your account.
    #3
  4. ERNEST326

    ERNEST326 Talk of the Town

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    I already tried. They wont believe me
    #4
  5. Hinxited

    Hinxited Honey Maker Ultimate Member

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    You need to give proof that you own the specified account, try asking them what type of proof they want and provide it.
    #5
  6. ERNEST326

    ERNEST326 Talk of the Town

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    I lost the proof tho
    #6
  7. Wishfvl

    Wishfvl Talk of the Town Ultimate Member

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    It's in your email. Try logging into the email account and typing 'mojang' and all mojang emails will come up. They've sent the receipt to you and you can't really delete it
    #7
  8. ERNEST326

    ERNEST326 Talk of the Town

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    But the reason my minecraft account was hacked was because my email got hacked
    #8
  9. Wishfvl

    Wishfvl Talk of the Town Ultimate Member

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    Well then you'll have to contact the email's support staff. But either way, stat transfers are not possible so Hive cannot do much to help you. There is a contact and support team behind everything involved with your issue, so it's better you talk to them.
    Good luck getting your account back!
    #9
  10. ERNEST326

    ERNEST326 Talk of the Town

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    Already talked to them. I can't get account back without old credit card or old email which i dont have anymore
    #10
  11. Wishfvl

    Wishfvl Talk of the Town Ultimate Member

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    Then you'd better get them or no one can do anything.
    #11
  12. ERNEST326

    ERNEST326 Talk of the Town

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    I cant. Theyre gone forever
    #12
  13. xNinjax10

    xNinjax10 Talk of the Town Emerald Member

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    It's unfortunate that you cannot recover those items as nothing can be done to recover it now. For future reference I suggest writing this information down to prevent this type of issue happening again either with a note pad or something you can go back to in case of this situation. Keep in mind when visiting websites asking for any login details, if something sounds too good to be true it most likely is. As for with Hive nothing can be transferred over to a new account or much to help with the account. I'm sorry.
    #13

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