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Website Help with Reporting Players

Discussion in 'Help Me! (NOT Bug Reports, Suggestions or Appeals)' started by GlitchMachine, Aug 15, 2019.

  1. GlitchMachine

    GlitchMachine Well Known Bee

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    I am trying to report hackers that I encountered in-game. I've recorded and posted on youtube the video evidence and have made the videos public. When I copy and paste the URLs for the video, the report states that there is an invalid evidence URL. How can I fix this?

    (for some reason the email given won't work)
    #1
  2. Dusty_Dust

    Dusty_Dust Famous Ultimate Member

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    its most likely because the link is invalid, try opening the video and copy paste the link in the box from there
    #2
  3. GlitchMachine

    GlitchMachine Well Known Bee

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    I've tried copying it from the video, from the search bar, and from the studio. Its always the same link and Hive says its invalid

    Also when you put the link into the search bar it works fine
    #3
  4. Dusty_Dust

    Dusty_Dust Famous Ultimate Member

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    try pm a mod =) best i can think of rn
    #4
  5. Fiba1

    Fiba1 V.I.BEE Ultimate Member

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    Hey did you make sure you're reporting for the correct reason in the correct format.

    for example:
    For a hacker you'd report them for Hacking, selecting the hack that best fits what they were using, then use a YouTube link in the evidence box.
    For a chat offence you'd select Chat, selecting what best fits what chat offence they broke, then use a chatreport link or party log link in the evidence box. (YouTube links won't work for these)

    also what did you mean by this?
    (for some reason the email given won't work)
    #5
  6. GlitchMachine

    GlitchMachine Well Known Bee

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    The reporting selections are correct(Hacking --> Fast Place[What they were doing]). I put the links in the evidence box

    I meant the support email, [email protected]. But I can just use forums as a means of communication instead
    #6
  7. Fiba1

    Fiba1 V.I.BEE Ultimate Member

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    interesting :(
    seems to be working fine for me.
    and I'm unsure what could be causing this..

    Hopefully a mod or someone can help you out with this soon o:

    also I sent you a PM :)

    edit: Fast Place on the report portal sometimes may not accept YouTube links for some odd reason, I'm unsure what other options are affected by this, but if anyone comes across this error in the future try using another option, that fits best, such as Sprint / Speed hacking.
    (bee)
    Last edited: Aug 15, 2019
    #7
  8. Dusty_Dust

    Dusty_Dust Famous Ultimate Member

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    was a recent bug then because i made a video report for fastplace 17:34 pm Danish time today
    #8
  9. Fiba1

    Fiba1 V.I.BEE Ultimate Member

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    weird, it didn't work for me either though. not sure what could be causing it, I edited my reply again :p
    #9

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