Hello lads, legends and others, In many ways this thread will be perceived as a rant thread, I guess you could say it is, but it's not really the true intention here. A thread not too dissimilar to this one has been made (here ty @Supporto ) and has covered issues which many moderators hold close to heart. I'm not intending to make a replica of this thread and intend to deal with another matter completely here. For non-premiums, you will remain largely unaffected by what I am about to say due to this matter concerning the premium hub. From the offset here I would like to state that we are here to help you in the hub, so please don't be afraid to ask! I just wish to bring to your attention the manner in which mods are treated when being asked for help in the hub. For me, at least, pleases and thank yous mean a lot. They don't really take much to say and it honestly makes a question much more polite, mannerly, courteous and the like. I think you get my point, it's just polite. However, from what I have experienced, many users are exceptionally discourteous when asking for a moderator's assistance. Statements like 'Mod i need help now' or 'Mod hax SG42 ban rn,' they are not helpful and come across to me as just rude. Sure mods are here to help, we understand that, but just being plain rude when asking for assistance really makes us feel undervalued. We're not machines that follow any command no matter how it's asked, we are people believe it or not and manners do really mean a lot to us! Now we come to those who spam for a mod! I'm not sure who decided this was a good idea but, put quite simply, it isn't. I understand that sometimes a mod may not read your first message, feel free to send it again if you have to! But, just don't spam for a mod twenty times in the space of a minute. It doesn't exactly prove you to be intelligent to do so, in fact it does very much the opposite. It just makes us feel less inclined to help you, which I know we shouldn't feel (or at least for me), but it just makes me feel like you don't view us as a normal player who do have to go through a lot of messages at one point. While I do appreciate that some moderators, like myself, will sit AFK in the hub at time. Just like a normal player would. Please don't make statements like 'all mods are afk, why are they mod?' or 'mods are all bad they should be active.' That's not how it works. We do have lives to attend to and sometimes may stay logged in on the server when dealing with issues like these. So, please, don't do the rude thing and try to critique us for being AFK. To conclude what does seem like a fairly long thread here (my apologies), mods are not machines. We are people, with feelings, who do give up our spare time to do all of this. I don't want you to think of us as robots who can carry out commands, we enjoy conversation, messing around. You name it, we probably do it. We just don't appreciate being demanded to help on instant with no manners being used in the process. I don't want you guys thinking that this affects every player here on hive, it doesn't! The vast majority of you are great lads, so keep up the great work on that account! But to the minority that this thread does affect, please take notice. So please (look at me, using manners!) next time you do ask for a moderators assistance, just be more polite in your approach. A please and a thank you can go a long way believe it or not, it could even make someones day if i'm honest. Feel free to approach us in the hub! But please, treat us how you would wish to be treated! With respect, Bismark.